Workplaces keep evolving. Your EFAP should too.
Calgary-based Employee and Family Assistance Program (EFAP) services for employers, offering counselling, leadership consultation, and crisis support through one clinical team, with virtual services available across Canada.
Need support yourself? Call 587-887-3327.
- Calgary-based teamIn person in Calgary, virtual across Canada
- Registered professionalsPsychologists and social workers
- One accountable teamDelivered directly, no brokered network
- Evenings and weekendsAppointments outside work hours
- Seen quicklyTypically 24 to 36 hours from request to a first session
Why ESS
Support that fits your people, and adapts with you.
Care that fits the person.
Clinicians lead intake and match each employee by concern, preferences and expertise. People keep the same clinician whenever that is clinically right.
Guidance for your leaders.
Managers and HR can think a hard situation through with a clinician, and leadership can get advice on how your supports fit together.
A program that adapts.
We review how support is being used, with privacy-safe reporting, and adjust the program as your workforce changes.
Services
Six services, from one clinical team.
Why Your Counselling
Why Calgary employers choose Your Counselling for EFAP services
With over 10 years of experience providing mental health services and more than eight years supporting workplaces through our Employee Support Solutions (ESS) program, Your Counselling brings established clinical expertise to employee mental health.
Our ESS program began when existing counselling clients wanted to extend the same quality of care to their employees and organizations. Today, more than 10 agencies and organizations continue to access our services, alongside additional partnerships for workplace mental health initiatives and program development.
Experienced clinicians, personalized care
All ESS services are delivered directly by our clinical team of Registered Social Workers (RSWs), Registered Clinical Social Workers (RCSWs), and psychologists, with an average of over 10 years of professional experience.
Our clinicians follow the ethical standards and practice guidelines of their respective regulatory colleges. We combine this professional foundation with individualized care, tailoring services to the unique needs of each workplace and its employees.
Making mental health services accessible
Accessing mental health support should be straightforward for both employees and employers.
We work collaboratively with organizations to establish accessible referral pathways, including organization-specific access codes, dedicated ESS communication channels, or direct employer referrals. Our dedicated ESS email channels are monitored daily to help employees connect with services promptly.
We offer in-person counselling at our Calgary location and virtual services, providing flexibility for employees with different needs, schedules, and preferences.
All counselling services are confidential and delivered in accordance with applicable privacy requirements and the professional standards of our clinicians' respective regulatory colleges.
Supporting employees beyond their EFAP benefits
We believe continuity of care matters. When employees exhaust their employer-funded counselling sessions, we help explore options to continue receiving support, including direct billing to over 70 insurance companies, reduced-rate counselling through our Start the Conversation program, or additional employer-funded sessions where available.
Our approach goes beyond providing employee benefits. We build collaborative partnerships that support organizations and the people behind them.
How ESS works
From a first conversation to support that adapts.
- 1A conversationWe learn about your people, your priorities and the supports you already have.
- 2A written proposalServices, quantities, timing and fees, for you to review.
- 3LaunchWe set up your administrator and share simple access materials with your employees.
- 4Review and adaptScheduled reviews with privacy-safe reporting, and changes as your needs change.
For your employees
Reaching support is simple and confidential.
Your employees may access services through organization-specific codes, dedicated ESS communication channels, or direct employer referrals, depending on your workplace's arrangements. Our team helps each person connect with an appropriate clinician, in person in Calgary or by phone or secure video.
How employees reach supportWays to work with ESS
Arrange support as you need it, or plan the year with us.
On-Demand
Priced per service
No annual fee. Arrange any service when you need it.
On-Demand rates- Best value for ongoing support
An annual plan
From $1,500 a year
Planning, reviews, workshops and manager consultation, worth more than the fee at On-Demand rates.
Compare the plans Add to your current EFAP
Keep your provider
Keep your provider and add the ESS services it does not cover.
What you can add
Questions
Frequently asked questions about EFAP services in Calgary
What is an Employee and Family Assistance Program (EFAP)?
An Employee and Family Assistance Program (EFAP) provides employees and eligible family members with access to mental health and other support services through their workplace.
At Your Counselling, our Employee Support Solutions (ESS) program goes beyond traditional counselling benefits. We offer employee and family counselling, workplace mental health education, leadership consultation, critical incident response, and organizational support tailored to your workplace.
How much does an EFAP cost for a Calgary business?
The cost depends on your organization's size, needs, and the services you choose.
Our ESS pricing options include On-Demand services with no annual program fee and annual plans starting at $1,500. Counselling sessions are billed separately at your organization's agreed rates.
We work with businesses of different sizes to develop affordable, flexible mental health support.
Are employee counselling sessions confidential?
Yes. Counselling services are confidential and follow applicable privacy requirements and the professional standards of our clinicians' regulatory colleges.
Employers receive appropriate program-level reporting rather than employees' private clinical information. Where organizations make direct referrals, access arrangements are established in advance, and disclosure of personal information remains subject to consent and applicable legal requirements.
Learn more about our confidentiality and reporting practices.
How do employees access EFAP counselling services?
We work with each organization to establish an accessible referral process.
Employees may access services through organization-specific codes, dedicated ESS communication channels, or direct employer referrals, depending on their workplace's arrangements.
Our ESS email channels are monitored daily, and our team helps employees connect with an appropriate clinician through our purposeful therapist matching process.
Do you offer in-person EFAP services in Calgary?
Yes. Your Counselling offers in-person mental health services at our Calgary office at 602 11 Ave SW #408, conveniently located near downtown Calgary.
We also provide virtual counselling services, helping employees access support regardless of their location or work schedule.
What happens when an employee uses all their EFAP counselling sessions?
We believe continuity of care is important, and mental health needs don't always end when employer-funded sessions run out.
Our team helps employees explore options for continuing counselling, including direct billing to over 70 insurance companies, reduced-rate services through our Start the Conversation program, or additional employer-funded sessions where available.
Can we add Your Counselling's services to an existing EFAP?
Yes. You don't need to replace your current EFAP to access our services.
Our ESS program can complement your existing benefits through additional counselling, workplace mental health workshops, leadership consultation, critical incident support, and other specialized services.
You can build your own ESS plan or speak with our team to explore which services would benefit your organization.
Ready when you are.
See your options in a few minutes, or start with a conversation.