How ESS works
Simple for your employees. Coordinated for you.
One clinical team delivers every service directly. Your employees reach us privately, your leaders get guidance, and we review the program with you over time.
Getting started
Most employers start with a conversation.
- 1DiscoverWe learn about your workforce: size and locations, shifts, existing benefits, your top concerns, budget and what you want to achieve.
- 2Understand the systemTogether we look at the factors around your people: the work itself, exposures, leadership, existing supports and community resources.
- 3Select servicesWe match services to your priorities.
- 4Begin the partnershipYou receive a written proposal with exact deliverables, quantities, timing, fees and any travel.
- 5Launch and reviewWe onboard your administrator, share employee access materials, then review delivery and adapt within your budget.
How your employees reach support
- Privately, in one step. They call 587-887-3327, email, or use online intake, and mention your workplace. You are not told who reaches out.
- Matched by clinicians. Intake is led by clinicians who know our team, considering the concern, preferences, expertise and fit.
- In person or virtual. In person in Calgary, or by phone or secure video, including evening and weekend appointments.
- The same clinician over time. Whenever that is clinically right, so no one has to retell their story.
- Connected to more help. When needs reach beyond counselling, we help people reach the right services, with consent.
What you can count on, however you work with us
- 1Clear employee accessYour people know how to reach us, and getting started is simple. Simple eligibility rules, ready-to-share communication materials, clear intake instructions, and one obvious way in by phone or email.
- 2Purposeful clinical matchingEach person is matched thoughtfully, by people who know our clinicians. We consider clinical needs, clinician competence, personal preferences, location and availability, and we document how each match was made.
- 3Continuity of careYour employee keeps the same clinician whenever that is clinically right. Transparent coverage, with clear steps for extensions and for any transition between clinicians.
- 4Responsive serviceFast access, measured honestly. We track first response, the offer of a first appointment, and the first completed session as three separate measures, on business-hour rules.
- 5Clinical navigationHelp finding the right next service, inside or outside Your Counselling. Referrals and coordination, with consent and within clinical scope.
- 6Useful confidential reportingInsight you can act on, with every individual protected. Aggregate activity and trends only, with minimum group sizes so no one can be identified.
- 7Partnership and improvementWe listen, and the program gets better. A follow-up after every On-Demand engagement, and scheduled reviews for annual programs.
Our service standards Targets
We report against these targets in your reviews.
Reviewed with you and adapted to your needs
On-Demand engagements end with a follow-up. Each annual plan has scheduled reviews:
- Essential: a yearly review with a written report
- Plus: reviews twice a year, with written reports
- Partnership: reviews at an agreed cadence, with written reports
In a review we look at privacy-safe totals together: how support is being used, how quickly people were seen, and what the themes suggest. Then we adjust the program as your workforce changes. We shape each review to the level of detail you want.
What you see, and what stays privateWhat's possible as partners
Examples of what employers on an annual plan build with us: a program shaped around your people, support for your leaders all year, and readiness before something serious happens.
See the examplesAlready have an EFAP?
Keep your provider and add private, confidential ESS services where you need more, at any time.
See how it would work for your team.
Build a plan to see options and prices, or speak with our team about your situation.