Confidentiality & Reporting
You see how support is working. Your people keep their privacy.
Employees contact ESS directly and privately. Your organization receives privacy-safe totals about the program, never anyone's personal or treatment information.
What your organization receives
- Service utilization, as a share of eligible staff
- Appointments booked and attended, in aggregate
- Time to access: first response and first appointment against our targets
- Workshop, consultation and critical incident activity
- Themes and practical recommendations, when groups are large enough
- Appropriate outcome measures, where agreed in your contract
What stays private
- Who reached out, booked or attended
- Anything discussed in a session
- Diagnoses, assessments and clinical notes
- Any one person's session history
- Any detail that could identify a person
See a sample employer report
Choose a group. When fewer than five people in a group used support, the numbers are hidden and folded into the wider report, so no one can be singled out.
23people used support
61appointments booked
54appointments attended
1.6daysaverage time to a first appointment
Top themes across all staff
Work stress34%
Family & relationships26%
Anxiety & mood22%
Grief & loss18%
Hidden to protect privacy. Fewer than 5 people in this group used support, and numbers that small could point to someone. Small groups are folded into the wider report instead.
How small groups and individuals are protected
- Minimum group sizes. Small groups are folded into the wider report so no one can be singled out. The threshold is set in your agreement.
- Aggregate themes only. Themes are never linked to a team small enough to point to someone.
- Minimum-information eligibility. Employees reach ESS directly, and we confirm coverage with only what we need.
- Separate records. Clinical records are kept apart from organizational program records.
How information is kept safe
- Privacy legislation. We comply with Canadian privacy legislation, including federal PIPEDA, Alberta's PIPA and FOIP, and Nova Scotia's FOIPOP, and hold our practices to the rigorous standard of Ontario's PHIPA.
- Canadian data storage. Client data is stored on secure Canadian servers and encrypted at rest and in transit.
- Access and retention. Records are open only to authorized clinicians on a need-to-know basis, kept for 7 years after service ends, then securely destroyed. A breach response plan includes prompt client notification.
- Disclosure. No third-party sharing without explicit, informed consent, except in the rare situations the law requires of every counsellor, such as imminent risk of harm.
Read our Privacy Policy for how this website handles information.
Questions about privacy or reporting?
We can walk you through what your reports would include.