The privacy information employees usually want before they reach out.
ESS is built to be easy to trust. People access care privately, and organizations get privacy-safe information that protects every individual.
Two clear sides, and nothing blurred between them.
What stays private
- Session content and what you discuss
- Your name, attendance, and appointment history
- Therapist notes and clinical records
- Individual care decisions and outcomes
What organizations receive
- Broad, anonymous engagement themes
- Workshop and topic recommendations
- Program improvement ideas
- Privacy-safe implementation feedback
You can talk about work, stress, grief, relationships, or substance use.
Everything said in session stays in session. Like all regulated counselling, a few legal duties apply around imminent risk, abuse reporting, and court orders. Within those limits, you can reach out with full confidence.
Standards your HR and procurement teams can rely on.
How we protect confidentiality, data, and privacy across every ESS engagement.
Privacy legislation
We meet Canadian privacy legislation, including Alberta's PIPA and federal PIPEDA, and hold our practices to the most rigorous provincial standard, Ontario's PHIPA. Requirements such as FOIP are readily accommodated.
Confidentiality
Clinical confidentiality is governed by our clinicians' regulatory colleges, subject only to the limited legal exceptions common to all counselling.
Data storage & security
All client information is stored and processed in Canada, within secure, access-controlled systems, and disclosed only with consent or where the law requires.
Organizational reporting
Employer reporting is aggregated and de-identified by design, delivering organizational insight without ever exposing an individual.
Support that meets people where they are.
Care that is easier to reach, and works for the range of people on your team.
Culturally responsive care
A diverse clinical team and a matching process built on cultural humility, so people feel understood.
Neurodiverse-informed practice
Approaches that work with how different minds process, focus, and communicate.
Accessible by design
We work to remove barriers to access, so reaching support is as straightforward as possible.
Flexible hours & formats
In person, virtual, or by phone, with scheduling that fits real working lives.
Private by default, always.
If your workplace has ESS, support is one message away, and it stays yours.