Support for people
Assessment & System Navigation
When needs reach beyond counselling, a clinician or social worker helps your employee understand what would help, and reach it.
What it is
Some needs reach beyond counselling. A clinician or social worker assesses what is going on, in work and in life, and helps your employee understand and reach the services that fit, inside Your Counselling or beyond it.
Where we help people connect
- Physicians Connection with a family physician for medical follow-up.
- Psychiatry Referral toward psychiatry for diagnostic clarification and treatment, through the health system.
- Community resources Supports for housing, financial, legal or caregiving stress, through trusted referrals.
- Substance use services Connection with addiction and recovery services that fit the person.
- Return to work Disability case management support and return-to-work planning through Social Work Services, with consent.
When employers use it
- Needs reach beyond counselling: health, housing, money or addiction
- Someone is stuck between services and needs a coordinated plan
- An employee is planning a return to work, with their consent
How it works
- 1AssessmentA clinician or social worker takes time to understand the whole situation, in work and in life.
- 2A clear pictureTogether they name what would help most, from counselling to practical supports.
- 3ConnectionReferrals to the right services, and coordination with other providers, with your employee's consent.
- 4Follow-upA check-in within clinical scope, so no one falls between services.
Why it matters
For your people
- Someone helps them make sense of what they need
- Referrals to services that fit, with their consent
- Follow-up, so they are not navigating alone
For your organization
- Complex situations handled by people trained to coordinate them
- Fewer employees stuck between services without a plan
- Return-to-work planning support, with consent
Common questions about Assessment & System Navigation
How does someone start?
When is navigation useful?
Will we be told what is happening?
What it costs
Scoped with you and confirmed in your proposal, based on the assessment and coordination needed.
Standard pricing. As partners, we shape it with you around your needs, funding and scope. Your written proposal confirms final fees, taxes and terms.
Ways to arrange it
- Custom quoted, on its own or as part of an annual plan
- Alongside an existing EFAP
Scope and boundaries
We connect people with medical, legal and financial help through referrals, and those professionals provide that advice. Fitness-for-work and accommodation decisions stay with the employer and the employee's own medical providers.
Interested in Assessment & System Navigation?
Add Assessment & System Navigation to your plan, or talk it through with our team.