Last updated: October 21, 2026

This Privacy Policy explains how Employee Support Solutions (ESS), a service of Your Counselling Ltd., handles information collected through myefap.ca. It covers this website only. The clinical confidentiality that protects counselling records is stricter and separate, and is described in Confidentiality & Reporting.

Who we are

Your Counselling Ltd., 602 11 Ave SW #408, Calgary, AB T2R 1J8. We are responsible for the personal information collected through this site.

Information we collect

  • Information you give us. When you contact us through a form on this site, we collect the details you provide, such as your name, organization, email address, phone number, and anything you choose to include in your message.
  • Plans you create. When you use Build a Plan, your choices stay in your browser, and downloading your plan sends nothing to us. We count builder use anonymously (steps, services and options chosen), with no names, email addresses or IP addresses. We receive a plan only when you choose to send it, together with the contact details you enter, and we use it to reply to you.
  • Website usage information. We use Google Analytics to understand how the site is used as a whole, such as which pages are visited, how people arrive at the site, and the general type of device and browser used. Google Analytics uses cookies to do this. We use this information in summary form to improve the site, and we do not use it to identify you.

How we use your information

  • To respond to your inquiry and follow up about employee support services.
  • To provide, coordinate, and improve the services and information you ask about.
  • To keep the website secure and working well.

We do not sell your information, and we do not use the details you send through this site for advertising.

How your information is shared

  • With service providers who help us run the website, store information, deliver email, and measure site usage. They may use your information only to provide those services to us.
  • Where we are required to by law, or where it is necessary to protect the safety of a person.

Where your information is stored

This website, its database, and the business email and records tools that receive your inquiry all store information in Canada. We follow the privacy standards of Ontario’s Personal Health Information Protection Act (PHIPA), the strictest in the country, along with Alberta’s PIPA and Canada’s PIPEDA. The one exception is Google Analytics: the website usage information described above is processed by Google and may be stored outside Canada. It does not include anything you type into our forms.

How long we keep it

We keep the information you send through this site only as long as we reasonably need it to respond to your inquiry and any related follow-up, and then dispose of it securely. Website usage information is kept in Google Analytics for up to 14 months.

Your choices

Security

We use reasonable safeguards to protect the information collected through this site. No method of transmission or storage is completely secure, but we take care to protect your information.

Questions or concerns

If you have a question or concern about how your information is handled, contact our privacy contact at ESS@yourcounselling.ca or 587-887-3327. If we are not able to resolve your concern, you can contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “last updated” date.