Critical Incident Support
A calm, coordinated response for difficult workplace moments.
ESS helps you plan for what happens after an incident or loss, so support is ready before you need it.
The response path
What happens when you call.
ESS coordinates clinical support. It does not replace emergency services.
1
You reach out
You or your HR contact call us, day or after hours, and we respond.
2
We triage & assign
We work out what is needed and assign a clinical lead to coordinate.
3
We coordinate support
We arrange individual, group, or leadership support around the situation.
4
Your people get care
Your team gets clear access to follow-up counselling if they need it.
5
You get a summary
You receive a privacy-safe summary and clear next steps.
Ready in advance
The best time to plan is before anything happens.
A short conversation now means a clear, agreed path if a hard event ever hits, so you are not improvising support in the worst moment.